IN CASE YOU WERE WONDERING...
Below are answers to some of the most frequently asked questions we receive from customers. If you don't see the answer to your question below, please feel free to contact us.
WHAT IF I DONT SEE THE EXACT COOKIE I WANT IN THE GALLERY? CAN I HAVE SOMETHING CUSTOM MADE?
Absolutely! We love coming up with new designs, and we know that a cookie that depicts something personal to you or that is a perfect match with the rest of your party décor is unparalleled in sweetness! When you fill out the inquiry form on our contact page, let us know exactly what you are looking for and we would be happy to work with you to come up with a new design!
HOW ARE OUR COOKIES PACKAGED?
Our cookies come individually packaged in re-sealable clear cellophane bags for optimal freshness. You can also request clear cellophane bags tied with coordinating ribbon for a small fee.
HOW DO YOU KEEP THE COOKIES FROM BREAKING IN THE MAIL?
Keeping our cookies intact in the mail begins at the design process. We generally keep our cookie designs as “tight” as possible by limiting appendages. For example, if someone wanted dog cookies we would offer a dog iced onto a more compact shaped cookie (like a circle) instead of using a dog-shaped cookie cutter, which has thin appendages for the legs and tail and would undoubtedly lead to breakage. The cookies are individually packaged in clear bags, and then carefully placed in a box with packing material for shipping. We do a gentle “shake test” once the box is packed. If there is any movement in the box we add additional packing material. If the cookies aren’t moving in the box they shouldn’t break in transit!
DO YOU HAVE A MINIMUM / MAXIMUM FOR ORDERS?
Our minimum order is 12 cookies with a minimum of 6 cookies per design, and our maximum is 1,000. However we may be able to make exceptions, so feel free to inquire. The number of cookies does affect the lead-time you may need (we recommend a month or more for orders over 100).
DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
When you make an order inquiry the price you get quoted will reflect the time and skill required for the number of cookies requested. We completely understand if you have a strict budget and we will do our best to work with you to create a cookie design that is both stunning and cost-effective.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
There is never too soon, only too late! We can only make so many cookies per day, and book up quickly; so the farther ahead you book the better chance you have of not being disappointed. A good rule of thumb is to give at least two or three weeks notice, and for larger orders (100 plus) a month or more is recommended.
HOW LONG BEFORE AN ORDER IS SHIPPED ARE THE COOKIES MADE?
As short a time-frame as possible! A typical order is baked and iced on one day, the icing allowed to dry overnight, then packaged and shipped the following day. Larger orders, or designs with layers that need to dry between applications may take a couple of days longer.
HOW LONG DO THE COOKIES STAY FRESH AND HOW SHOULD I STORE THEM?
For optimal freshness cookies should be eaten within a week of receiving them. However, we are constantly amazed at how good our cookies still taste after two or even three weeks, provided they stay sealed in their packaging. Cookies should be stored in a cool, dry place (not in the fridge), and never be put in direct sunlight, as some colours (specifically pinks) can fade. Cookies in their packages can be placed in a freezer bag and frozen for up to three months. Allow for cookies to come to room temperature still in the freezer bag before taking them out of their packages to prevent condensation.
ARE YOUR COOKIES NUT FREE?
There are no nuts in our cookies, but they are made in a facility where both peanuts and tree nuts are present. We always do our best to not have any cross contamination, but if someone has a severe nut allergy we recommend they not eat our cookies.
IF I'M ORDERING COOKIES FOR AN EVENT, CAN I GET A COUPLE OF THE COOKIES GLUTEN FREE?
Yes, you can! We are constantly preparing batches of our cookiedough, so we always have both our regular and gluten-free dough on hand to cut out as many or as few shapes as you need. There is no minimum for the amount of gluten-free cookies you can include in your order, so you can get the exact amount you need!